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Terms of use

Access and use of www.isaia.it, (hereinafter, “Isaia.it”); are regulated by these conditions of use (“General Conditions of Use”).
The products purchased on Isaia.it are sold directly by ISAIA & ISAIA S.p.A., having its head office in Casalnuovo, Napoli (Italy), at Via Roma, 44 and its tax code and VAT ID number 9807654123, fully paid-up share capital of EUR 247.920,00.

1. Isaia’s trading policy

Isaia & Isaia S.p.A, (hereinafter “Seller”) offers its goods and conducts an e-commerce activity only towards final consumer herein defined as buyer. “Buyer" means the entity purchasing the goods, including any successors thereof.

Buyer means any natural person acting on eu.isaia.it for purposes not related to his trade, business or professional activity. eu.isaia.it calls to abstain in concluding commercial transactions via its web site anyone who believes, for whatever reason, not being included in this category. In view of its commercial policy, the Seller reserves the right not to process orders from other than the consumer. Isaia’s trading policy

Before purchasing the products it is necessary to carefully read these Terms and Conditions of Sale and related disclosure of the right of withdrawal. eu.isaia.it is committed to providing a summary of the commercial and contractual conditions pertaining to the purchase of a good, in which a reference is contained in the General Terms and Conditions; a summary of information on the characteristics, also contained in it. Each good is ordered through an accepted payment Therefore, the terms and conditions for exercising the right of withdrawal and the return of purchased goods (hereinafter “Return”). In any claim, brought subject to the conditions above, Buyer must prove to the satisfaction of Seller that it followed Seller's instructions for use, care, storage, maintenance, handling and application of the Goods.

The contract is considered concluded when the Seller receives, through email, the order’s placement on the website eu.isaia.it, after having verified the information provided. The order transmission entails an obligation of the buyer, the payment of the indicated price.

Transmitted data for the execution of the order and sending the product will be stored in Isaia’s database within the terms of the law.

The language selected for concluding this contract is English. Please note that, upon request, it is also possible to settle it in Italian.

The seller reserves the right not to process purchase orders incomplete, incorrect or reported false data, or in the event of unavailability of products. In the case of products-unavailability, the Seller will reserve its right not to proceed with the order received, informing the Buyer by sending him to the email address provided a special notice.

By submitting the order the Buyer agrees, expressly and unconditionally comply with these general conditions of sale.

The products sold by Isaia’s website are intended to be used only in the country of destination of the order. Therefore, the Seller shall not be held responsible for any and subsequent resale of the products by the purchaser, incurring obligation.

2 Price and warranty

All prices indicated on the website are inclusive of VAT.

Goods sold are made with top quality materials. All products come with an identification card, which forms an integral part. The essential characteristics of the products are on the website within each tab; the images and colours of products may not exactly correspond to the real ones because of circumstances independent of the will of the Seller; including the screen resolution used by the purchaser or the chosen Internet browser for surfing.

Purchase requests from countries not included among those listed on the website will not be taken over by the Seller.

The Seller, in the event of exercise of the right of withdrawal by the Purchaser reserves himself the right to not accept returns or not fully repay the amounts paid to purchase, when the goods related are subject to alteration in their characteristics quality or are subject to damage or deterioration due to causes that can be attributed to the Buyer conduct, according to the provisions of paragraph 7.

3 Payment and payment method

The payment of the product price and shipping and delivery takes place exclusively via credit card, the bank details that will be provided by the seller at the time of purchase. This information will be used by the Seller solely for the purpose of completing the procurement procedures carried out by the Buyer or issuing refunds in the case of any returns the result of exercising the right of withdrawal, or in the event that it becomes necessary to reporting to the competent authorities of fraud operations and crimes.

4 Shipment and delivery of goods

The shipping costs are meaning more by the Buyer and are included in the final price to be the subject of payment following the way specified in paragraph 3. The costs of delivery and shipment of the goods are calculated according to the distance of the country target with respect to the time of transmission of the same (Milano or Roma, Italy). The Seller reserves its right to apply a surcharge up to 17 % of the price of the product acquired in case of customs costs incurred in order to proceed with the shipment of the same.

eu.isaia.it it shall be considered liable for the loss or damage of the products during transportation, caused by a negligent conduct of the carrier or other circumstances, arising from liability of third parties.

5 Withdrawal and return of the goods

The Buyer has the right to terminate its contract with the Seller, without payment of any penalty and without giving motivation, within fourteen (14) days from the day of receipt of goods purchased on eu.isaia.it, as settled in the articles 52 and following of the Codice del Consumo.

To ask for terminate the contract, the Buyer can use the form available on-line on this website, at the following address: eu.isaia.it/contact-us. The form should contain the declaration of intention expressed by the Purchaser, to want to withdraw from the contract with the Seller. The Seller agrees to notify Buyer of the receipt of the withdrawal form transmitted online, by assigning the same a recognition code. In the case of sending the same by mail, the Seller is deemed exempt from proving the receipt of the same.

Having withdrawn the contract, the Buyer agrees to return to the Seller the goods, delivering them to the carrier for shipment within fourteen (14) days after having received a notice by the Seller. Expenses and the return of the purchased product costs are paid by the Seller will reimburse the amount by bank transfer to the purchaser. Reimbursement is subject to verification by the Seller, the integrity of the goods and of the products. The costs and the return of the purchased product costs are borne by the Seller, which will either redeem the same by bank transfer to the purchaser. Reimbursement is subject to verification by the Seller, the integrity of the goods and products. The Seller reserves the right to charge full costs of transportation of goods being made, in case of damages on the product or of damage of it, such as to modify the original characteristics and the final quality as stated in the table here below

The withdrawal right, besides compliance with the terms and procedures previously described in points 6.1, 6.2 and 6.3 has to be exercised properly when the following conditions are met: (i) the return form submitted directly online through the website or (ii) other statement of withdrawal, as provided for in section 6.2. This must be exercised by properly complete and forward to the Seller within fourteen days following the receipt of the goods; the products must not have been washed nor used. The identification tag is still attached to the products with the disposable seal, which is part of the same for as specified in section 3.2 ; Products must be returned in their original packaging and must be delivered to the shipping company within 14 days from the communication of withdrawal ; Products must not be damaged or altered from their original features.

Compliance by the purchaser of the conditions set in this paragraph recognizes the same right to obtain a refund of amounts paid to the Seller for the purchase of products under the provisions and time limits and in any case no later than fourteen days from correct delivery of the refund procedure

When they are found to be not compliant with the procedures and terms for exercising the right of withdrawal, Buyer will lose the right to reimbursement from the Seller.

6 refund method and time

After having returned the products, the seller shall check the conformity thereof of the conditions and time limits specified in paragraph 6. In case of a successful verification, the Seller undertakes the obligation to send through the email address provided by the Buyer at time of order, the detected existence of a decrease in the steam of returned products and of their damage or deterioration, conveying on the amount that will eventually be retained.

7 Law and Arbitration

This Contract shall be governed by and construed in accordance with the laws of the state of Seller's incorporation, this shall mean to Italian law. The General Terms and Conditions of Use are subject to the provisions of Legislative Decree No. 206 of 6 September 2005 (the “Consumption Code”) and, in particular, the provisions of Section II of the Consumption Code on distance sales contracts. Any dispute arising out of or in connection with this Contract with buyers residents of countries outside Europe, please refer to the Community rules and applicable international treaties, or in accordance with the Rules of Conciliation and Arbitration of the International Chamber of Commerce ("ICC"). The arbitration shall be held at such location in the state of Seller's incorporation as shall be determined by Seller, in its sole discretion. Seller and Buyer shall mutually appoint the arbitrator within 21 (twenty one) days following a written demand for arbitration by either of the parties. Failing to reach an agreement regarding the nomination of an arbitrator, the head of the relevant ICC national committee (located in the Seller's country of incorporation. – the ICC Italian Committee shall appoint an arbitrator at the request of any of the parties, a copy of which request for the appointment of an arbitrator shall be provided by the requesting party to the other party.
Awards may be enforced in accordance with the 1958 New York Convention and judgment may be entered upon any award in any court having jurisdiction over the parties and/or their assets. Both parties in equal parts shall pay the arbitrator’s fees unless otherwise determined by the arbitrator. This provision shall survive any termination of any of the terms and conditions herein, and shall be deemed to constitute an independent arbitration agreement between Buyer and Seller for all purposes and intents.

8. Amendments and updates

These General Terms and Conditions may be amended from time to time in consideration of possible regulatory changes. The new general conditions of sale are effective from the date of publication on the website.

9.Privacy Policy

No o personalIf you desire to use the services, which require a prior consent from Buyer, we ask to carefully read the Privacy Policy that is applicable when the user accesses eu.isaia.it and uses its respective services. The Privacy Policy will help you to understand how eu.isaia.it collects and uses personal data and for what purposes. data is required to browse the website eu.isaia.it.

10. Use of cookies

A “cookie” is a small quantity of data, often containing a unique anonymous identification code, which is sent to the user’s browser by a web server web and is subsequently memorised on the computer’s hard drive. The cookie is then reread and recognised exclusively by Isaia.it, the website which sent it, each time a subsequent connection is made. Cookies are present in some sections of Isaia.it, with the aim of tracking users’ visits to the site. If you prefer not to receive cookies, you can change your browser settings to alert you to the presence of cookies, so that you can decide whether or not to accept them. You can also automatically reject all cookies by activating the relevant option on your browser. In both these cases, you may not be able to access all services.